Privacy policy
Vispana values and respects your privacy. We are committed to safeguarding the personal information you provide while browsing our website, participating in our loyalty program, or utilizing our services. This Privacy Policy outlines what information we collect, how we use it, and the measures we take to protect your data.
1. Controller of Personal Data and Contact Information
Vispana is the data controller responsible for the collection and processing of your personal data on this website and related services. For any questions or requests concerning your personal data or this Privacy Policy, please contact us at:
Email: service@thevispana.com
2. Data Collection Upon Website Visit
When you visit our website, we automatically collect certain technical information such as your IP address, browser type, access time, and pages visited. This data is collected solely to improve website performance and enhance user experience.
3. Hosting
Our website is hosted on secure cloud servers that comply with industry-standard security measures to protect your data.
4. Cookie Policy
We employ cookies and similar technologies to collect data regarding your browsing preferences, website usage patterns, and statistical information. You may manage or disable cookies via your browser settings; however, disabling certain cookies may impair website functionality. For detailed information, please refer to our Cookie Policy.
5. Contacting Us
When you contact us via website forms or customer service channels, any personal data you provide—including your name, email address, telephone number, and message—will be used solely for responding to your inquiries and improving our services.
6. Data Processing for Account Creation and Contract Fulfillment
Personal data provided during account registration or order placement (such as name, address, telephone number, and email) will be used exclusively for order processing, delivery, and after-sales support to ensure smooth transaction execution.
7. Use of Your Data for Direct Marketing (Email Marketing)
We collect your email address to send you electronic communications regarding:
· New product launches
· Expiry reminders for coupons
· Abandoned cart notifications
· Promotional offers and special deals
These communications are intended to enhance your shopping experience. You may unsubscribe at any time via the “unsubscribe” link provided in each email. We do not use your email for any unauthorized purposes.
8. Data Processing for Order Fulfillment
Your personal details, including name, shipping address, and contact information, are processed solely to confirm, ship, and provide after-sales support for your orders.
9. Contacting You to Request Product Reviews
To improve our products and services, we may contact you post-purchase to invite you to provide feedback or reviews. Participation is voluntary.
10. Online Marketing Services
To optimize our advertising efforts, we may utilize third-party tools including but not limited to:
a. Facebook Pixel
b. Google Ads Conversion Tracking
c. YouTube Performance Max (PMAX)
These tools collect anonymous data to improve ad targeting. Please consult the respective third-party privacy policies for further details.
11. Web Analytics Services
We employ services such as Google Analytics to analyze website traffic and user behavior, enabling us to enhance site performance and content relevance.
12. Your Data Subject Rights
You have the right to access, correct, or request deletion of your personal data, as well as to restrict or object to certain processing activities. To exercise these rights, please contact our customer support.
Data Security and Disclosure
We do not sell, rent, or trade your personal information. Data is accessed only by authorized personnel and third-party service providers bound by confidentiality agreements. We implement industry-standard technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
To provide enhanced functionality, we employ third-party plugins and services (e.g., payment processors, email dispatchers, data analytics). These providers may process certain personal data on our behalf. We conduct due diligence to ensure they comply with applicable privacy laws and data protection standards.
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on our website along with an updated effective date. Continued use of our website or services after such updates constitutes your acceptance of the revised policy.
Dispute Resolution and Disclaimer
We endeavor to minimize any disputes regarding data privacy. Should any issues arise, we encourage you to contact us promptly. We commit to resolving concerns amicably and in good faith, ensuring the protection of your rights and interests.
If you require any further assistance or clarifications, please do not hesitate to contact us.